How AI Is Transforming Accounts Receivable Recovery—One Call at a Time
Accounts receivable (A/R) is where revenue gets stuck. For healthcare providers and billing companies, chasing down unpaid claims and unresolved balances often means long hold times, unclear payer responses, and overburdened staff.
Manual A/R follow-ups are inefficient, repetitive, and expensive. But what if your system could make those calls for you—24/7, with complete accuracy, and no time wasted?
With Claimity’s AI-powered Payer Call Automation, you can take back control of your A/R process, reduce your backlog, and recover revenue faster—without hiring more staff or spending hours on the phone.
The Problem with Traditional A/R Follow-Ups
Following up on unpaid claims is critical to the revenue cycle—but also one of the most painful processes. Here’s why:
- Staff spend 30–50% of their time on follow-up calls
- Hold times often exceed 20–40 minutes per payer
- Payer reps provide inconsistent or vague answers
- Documentation and call tracking are time-consuming
- Human error causes missed follow-ups and aging A/R
For practices managing hundreds of claims—or billing companies handling thousands—manual follow-up simply doesn’t scale.
How Automated Payer Calls with AI Work
Claimity’s AI Payer Calls solution uses a combination of:
- Robotic Process Automation (RPA): Automates interactions with payer systems
- Natural Language Processing (NLP): Understands and interprets spoken responses
- Payer-Specific Logic: Navigates IVRs and interprets claim statuses
The system can:
Key Features of Claimity’s AI Payer Calls
Autonomous Claim Status Checks
Follow up on hundreds or thousands of claims without lifting a finger. Claimity handles the workload.
24/7 Operation
AI doesn’t need breaks. It works overnight to provide your team with claim updates by morning.
Accurate Status Interpretation
Claimity identifies statuses such as:
- Pending review
- Approved but unpaid
- Denied due to documentation
- Returned for more information
Integrated Task Management
Updates flow into your Claimity dashboard. When human intervention is needed, your team is notified immediately.
Full Documentation and Audit Trail
Every interaction includes:
- Date/time stamps
- Payer representative responses
- Suggested next steps
- Historical follow-up log
This supports compliance, transparency, and improved accountability.
The Impact: Better A/R Management, Faster Cash Flow
Healthcare organizations using Claimity’s AI Payer Calls have reported:
- Up to 60% reduction in manual follow-up time
- 30–50% faster resolution of delayed claims
- Significant drop in A/R over 60 and 90 days
- Improved staff efficiency and morale
- Increased focus on high-value claims and patient support
By automating routine tasks, your team can focus on resolving denials and managing payer relationships more effectively.
Who Benefits from Automated Payer Calls?
- Independent Practices: Boost collections without increasing staff workload
- Billing Companies: Scale across clients and payer systems
- Multi-Specialty Clinics: Maintain movement across complex billing structures
- RCM Teams: Improve turnaround, reduce backlog, and gain visibility
Secure, Scalable, and Compliant
Claimity’s solution is:
- Fully HIPAA-compliant
- Hosted securely in the cloud
- Scalable for small practices and large billing companies
- Equipped with traceable records for every interaction
Final Thoughts
Manual A/R follow-up is a costly bottleneck. In an era of growing reimbursement challenges, your revenue cycle must be faster, smarter, and more automated.
With Claimity’s AI Payer Calls, you can:
- Cut follow-up time
- Accelerate revenue recovery
- Lower operational costs
- Empower your team to focus on strategic priorities
Stop waiting on hold. Start collecting with confidence.
